Privacy Policy

1. Data Controller

unrelaoyie B.V., registered in the Netherlands with registration number B63014895 and VAT number NL970258169B02, is the data controller responsible for your personal information. Our registered address is Vijverweg 7, 3056 YI Rotterdam, South Holland, Netherlands.

2. Data Collection

The data we collect includes personal information such as your name, email address, phone number, dietary preferences, event details, and any other information you voluntarily provide when using our services or contacting unrelaoyie.

Information We Collect Directly:

• • Contact information (name, email, phone number, address)
• • Event and booking details (dates, guest numbers, preferences)
• • Dietary requirements and food allergies
• • Payment information (processed securely by third-party providers)
• • Communication records and correspondence
• • Feedback and reviews

Information We Collect Automatically:

• • Website usage data (pages visited, time spent, browser type)
• • IP address and location data
• • Device information and preferences
• • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We explain how we use your information to provide exceptional culinary services and maintain our business operations. The use of your data is essential for delivering personalised chef services and ensuring customer satisfaction.

Primary Uses:

• • Providing personal chef services and event catering
• • Processing bookings and managing appointments
• • Customising menus based on preferences and dietary requirements
• • Communicating about services, bookings, and updates
• • Processing payments and managing billing
• • Improving our services and customer experience

Legal Basis for Processing:

Under GDPR, we process your data based on:

• • Contract performance: To provide the services you've requested
• • Legitimate interests: To improve our services and business operations
• • Consent: For marketing communications (where applicable)
• • Legal obligations: For tax, accounting, and regulatory compliance

4. Data Sharing and Disclosure

unrelaoyie does not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• • Service Providers: Trusted third parties who assist with payment processing, booking systems, and website hosting
• • Legal Requirements: When required by law, court order, or regulatory authorities
• • Business Transfers: In the event of a merger, acquisition, or sale of business assets
• • Emergency Situations: To protect the safety and rights of unrelaoyie, our clients, or others

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy and as required by law.

• • Active Customers: Data retained while you remain an active client
• • Booking Records: Retained for 7 years for tax and accounting purposes
• • Marketing Data: Until you unsubscribe or withdraw consent
• • Website Data: Analytics data anonymised after 26 months

6. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal information:

• • Right of Access: Request a copy of your personal data we hold
• • Right to Rectification: Correct inaccurate or incomplete information
• • Right to Erasure: Request deletion of your data (subject to legal obligations)
• • Right to Restrict Processing: Limit how we use your data
• • Right to Data Portability: Receive your data in a structured format
• • Right to Object: Object to processing based on legitimate interests
• • Right to Withdraw Consent: Withdraw consent for data processing at any time

7. Data Security

unrelaoyie implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure hosting, regular security assessments, and staff training on data protection.

8. International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please review our Cookie Policy.

10. Children's Privacy

unrelaoyie does not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on our website and updating the "last modified" date.

12. Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

13. Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with data protection laws. In the Netherlands, you can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).